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Careers

Join the Synthio Team

Come be a part of a fast-paced, industry leading company! Whether you are looking for a role in B2B Marketing, IT, sales, or you just love data- we would love to hear what you have to offer.

 

Join us in a fun, collaborative environment with our friendly team of innovators. We pride ourselves on our company culture. From fun team outings to weekly lunch & learns, to snacks on snacks on snacks, Synthio is engineered to bring out the best in our people.

Customer Success Account Manager

Responsibilities Include:

  • Providing an exceptional customer experience for a growing portfolio of corporate accounts, providing solutions that ultimately exceed expectations
  • Develop and manage client relationships by prioritizing daily requests and action items with internal teams and efficiently communicating updates with clients
  • Manage customer expectations, evaluate service levels and product satisfaction and provide feedback to ensure continuous improvement
  • Provide resolutions to customer issues and identify and address additional customer requirements
  • Learn about your customers’ needs and advise them on how to achieve their goals
  • Provide guidance throughout the on-boarding process
  • Proactively identify the value delivered to customers, advising them on recommendations, new products, and potential issues
  • Work closely with other departments to increase revenue, aid renewals, and troubleshoot issues
  • Become a trusted advisor with key stakeholders, understanding the customer’s business strategy and culture
  • Drive sales by networking, sourcing, cold calling and converting leads into opportunities
  • Schedule and deliver online product demonstrations
  • Become an expert in the value, benefits, features, and application of Synthio
  • Customer focus: Develop and oversee customer retention campaigns and experience
  • Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service
  • Meet or exceed statedQuota targets
  • Develop, maintain and manage to plans to attain Quota targets
  • Manage, measure and accurately predict Quota outcomes
  • Manage opportunities and transactions to ensure long-term stability and sustainability of book-of-business

 

Candidates must additionally possess:

 

  • Significant experience within account management or customer success, preferably in a SaaS or related environment
  • Expertise in Excel is required.
  • Proficient in Salesforce
  • Track record of exceeding expectations and targets
  • An understanding of SaaS related technology, marketing technology and marketing data a plus
  • Service SMB and Enterprise level clients
  • Strong technical and organizational skills, and comfort with working towards deadlines
  • Strong customer advocacy, a passion for performing this type of role
  • Experience in a start-up environment is a plus
  • Consultative and proactive mindset
  • High energy, driven, strategic, analytical, organized, detail-oriented, and creative
  • Exceptional communication, interpersonal, and presentation skills across all levels

 

Join the Team! Send your resume and cover letter to Careers@Synthio.com.

Digital Marketing Manager
Summary

 

The ideal candidate is a creative, critical-thinker with a deep understanding and proven track record in SEO, SEM, website management, marketing technologies, analytics, and multi-channel demand generation campaigns. Past B2B experience is preferred.

 

We are looking for a full stack digital marketer who can execute a targeted digital and demand generation strategy, ABM, lead generation and be a critical piece of the puzzle as we continue to grow. This role will be key to establishing customer and audience engagement through our website, SEO & paid media integrated campaigns and partnering with our sales team to support key account strategies through account-targeted programs.

 

As the Digital Marketing Manager, you will be responsible for creating and executing world-class digital programs to scale our marketing reach and drive pipeline and revenue. The successful candidate is a natural self-starter who can connect the right people together at the right time to develop marketing programs that are on-brand, engaging, innovative and drive key performance metrics.

 

Responsibilities Include:

 

  • Hands-on management of the company’s organic search (SEO) marketing channel including analytics, technical audits, on-page and off-page optimizations. Effectively integrate SEO best practices within the entire content production process across an array of assets.
  • Develop strategic online marketing plan and manage implementation efforts
  • Lead paid search (SEM) and display advertising marketing channels across Adwords, Bing, Terminus and other pay-per-click (PPC) platforms. Optimize account performance through analytics, testing, and experimentation.
  • Build and execute high-impact optimization strategies based on web, search and CRM analytics data.
  • Communicate key performance indicators (KPIs) to primary stakeholders. Build and design easy to understand reports that can be shared across the organization. Work closely with cross-functional leaders to identify, source and create awareness-building content, collaborating as needed with PR, product, digital, events, and sales teams
  • Drive strategy, execution, and optimization of multi-channel digital marketing programs to expand our marketing reach, drive pipeline for Sales and meet company revenue goals
  • Socialize your strategy and execution plans with key stakeholders in the company to ensure buy-in across the organization
  • Stay up to date on the latest in Account-Based Marketing and B2B marketing innovation so that you become a go-to expert for Synthio’s digital strategy
  • Continue to hone and improve our conversion strategies and execution to drive high quality Leads/MQLs/SQLs
  • Support revenue growth to existing customers by developing a proactive action plan for engagement through digital marketing and marketing automation campaigns
  • Create landing pages, forms, supports nurture programs and reports in the marketing automation tool (Marketo preferred)
  • Advise marketing leadership team on latest web trends, best practices, and standards

 

Requirements

 

  • 4-6+ years of experience in B2B technology, preferably in SaaS
  • Proven track record of building and managing large scale SEO/SEM programs.
  • Strong analytical skills with the ability to drive meaningful actions from large data sets across a multitude of data sources.
  • Experience working with SEO/SEM tools, website optimization tools, and Google marketing and analytics tools.
  • Experience with ABM and knowledge of martech landscape a huge plus
  • Ability to operate independently and solve problems quickly
  • Strong analytical skills and proven ability to use data to optimize campaign performance and inform future strategies
  • Experience with testing – establishing strategies, plans, and creative which drive increased engagement and conversion
  • Excellent collaboration skills and ability to influence and motivate team members that don’t report to you
  • Detail oriented with proven ability to drive multiple projects forward cross-functionally

About the Company

Synthio is a new kind of customer data platform that helps B2B sales and marketing teams get to the right people faster. Too many businesses lose millions of dollars in wasted efforts and missed opportunities just because of all the outdated data, whitespace, misinformation, and technical hurdles around customer data. Synthio closes this gap with the accuracy of a people-first approach (that follows the person, not the company), the ease of a self-service platform, and the promise of white-glove support.

 

 

Since 2011, we’ve served over 1,500 customers, including global companies such as Oracle, Microsoft, and Gartner. Additionally, we’ve been listed in the Inc. 5000, ranked among Georgia Technology’s Top 40, and named one of Atlanta’s Best and Brightest Companies to work for.

 

Think you’ve got what it takes? Come join the team! Send your resume and cover letter to: careers@synthio.com

Synthio Lunch and Learn
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Synthio - B2B Marketing Exchange
Synthio Chili Cook Off

What You’ll Get From Us

Casual Dress
Collaborative Environment
Flexible Work Schedule
Stocked Kitchen
Full Benefits
401k Plan
Unlimited Vacation
Ranked Best Place to Work