Careers

Responsibilities Include:

• Providing an exceptional customer experience for a growing portfolio of corporate accounts, providing solutions that ultimately exceed expectations
• Develop and manage client relationships by prioritizing daily requests and action items with internal teams and efficiently communicating updates with clients
• Manage customer expectations, evaluate service levels and product satisfaction and provide feedback to ensure continuous improvement
• Provide resolutions to customer issues and identify and address additional customer requirements
• Learn about your customers’ needs and advise them on how to achieve their goals
• Provide guidance throughout the on-boarding process
• Proactively identify the value delivered to customers, advising them on recommendations, new products, and potential issues
• Work closely with other departments to increase revenue, aid renewals, and troubleshoot issues
• Become a trusted advisor with key stakeholders, understanding the customer’s business strategy and culture
• Drive sales by networking, sourcing, cold calling and converting leads into opportunities
• Schedule and deliver online product demonstrations
• Become an expert in the value, benefits, features, and application of Synthio
• Customer focus: Develop and oversee customer retention campaigns and experience
• Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service
• Meet or exceed statedQuota targets
• Develop, maintain and manage to plans to attain Quota targets
• Manage, measure and accurately predict Quota outcomes
• Manage opportunities and transactions to ensure long-term stability and sustainability of book-of-business

Candidates must additionally possess:

• Significant experience within account management or customer success, preferably in a SaaS or related environment
• Expertise in Excel is required.
• Proficient in Salesforce
• Track record of exceeding expectations and targets
• An understanding of SaaS related technology, marketing technology and marketing data a plus
• Service SMB and Enterprise level clients
• Strong technical and organizational skills, and comfort with working towards deadlines
• Strong customer advocacy, a passion for performing this type of role
• Experience in a start-up environment is a plus
• Consultative and proactive mindset
• High energy, driven, strategic, analytical, organized, detail-oriented, and creative
• Exceptional communication, interpersonal, and presentation skills across all levels

Join the Team! Send your resume and cover letter to Careers@Synthio.com.

Summary

The Directors of Sales within Synthio is the centerpiece of our sales structure.  Working closely with an Area Vice President and being supported by a Business Development Representative, the Director of Sales (“DOS”) has a major impact on our growth in two key ways.  First, the DOS manages all opportunities within named accounts.  From the conversion of a lead through negotiations, the DOS is the main point of contact, representing Synthio as the leader in Data-as-a-Service.

The Director of Sales will report directly to the Executive Vice President and be part of a team directed by the Area Vice President.

Responsibilities Include:

• Complete ownership on named accounts
• Coordinate with customer success representatives on renewals of named accounts.
• Attain daily activity goals to support outbound program
• Support Area VP on account planning
• Meet and exceed stated quota
• Mentor BDR on sales process and outbound best practices
• Record all activities in SalesForce including all the information necessary to track any and all opportunities’ progress.
• Must be able to prospect outbound to generate opportunities manually.

Requirements

• BS/BA degree preferred
• 3-5 years professional sales experience, preferably in a software/technology-related industry, closing enterprise level deals
• Experience researching, and prospecting potential clients is a major plus
• Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce.com a plus.
• Familiarity with/ experience using a CRM and/or marketing automation system (Eloqua, Marketo, Pardot, Salesforce.com, Siebel or Dynamics) is a plus.
• Strong in-person, phone and written customer communication skills.
• Ability to manage time effectively, work independently and be self-motivated.

Knowledge/Skills/Abilities:

• Accountable – you build trust with others by your actions
• Team player who leads by example
• Results oriented – you find ways to make an impact
• Unparalleled drive – financially & professionally
• Articulate within all levels of an organization
• A true professional demonstrating highest ethical and moral standards
• Exceptional organizational skills
• Self-motivation, eager to grow professionally, willingness to learn
• Must be able to thrive in a startup type environment

Join the Team! Send your resume and cover letter to Careers@Synthio.com.

Summary

The Business Development Representative is a key piece of our sales structure. The BDR will work closely with the Directors of Sales and Area Vice President. They will qualify and generate opportunities within their designated territories. They will assist throughout the sales funnel as needed to ensure opportunities close.

The Business Development Representative will report directly to Business Development Manager.

Responsibilities Include:

• Generate appointments and Demos, by means of proactive outbound prospecting and lead activity management in an effort to qualify and market our solutions to potential customers, target accounts and territories
• Assist the team as needed with top of funnel lead generation and/or mid funnel follow ups and/or data needs (DHAs & Counts)
• Use BANT Framework (budget, authority, need, timeline) and “the BDR Process model” to set up quality appointments
• Log and maintain tasks and opportunities in Salesforce
• Work closely with territory team(s) and Director of Business Development to carry out the best ABM outreach strategy.
• Assist territory team throughout funnel to hit team goal.
• Achieve inbound lead conversion rate as set by leadership.
• Working closely with Regional teams and attend customer meetings as required.

Requirements

• BS/BA degree preferred
• 1+ years relevant work experience, preferably in software/technology related industry
• Strong work ethic is a must as this is a high activity driven position that can lead into significant long-term opportunities within the company.
• Strong PC skills required, including use of standard MS Office applications; knowledge of Salesforce.com a plus.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Strong in-person, phone and written customer communication skills.
• Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals.
• Ability to manage time effectively, work independently and be self-motivated.

Knowledge/Skills/Abilities:

• Accountable – you build trust with others by your actions
• Team player who leads by example
• Results oriented – you find ways to make an impact
• Unparalleled drive – financially & professionally
• Articulate within all levels of an organization
• A true professional demonstrating highest ethical and moral standards
• Exceptional organizational skills
• Self-motivation, eager to grow professionally, willingness to learn
• Must be able to thrive in a startup type environment

Join the Team! Send your resume and cover letter to Careers@Synthio.com.