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Join the Synthio Team

Come be a part of a fast-paced, industry leading company! Whether you are looking for a role in B2B Marketing, IT, sales, or you just love data- we would love to hear what you have to offer.


Join us in a fun, collaborative environment with our friendly team of innovators. We pride ourselves on our company culture. From fun team outings to weekly lunch & learns, to snacks on snacks on snacks, Synthio is engineered to bring out the best in our people.

Customer Success Account Manager

Responsibilities Include:

  • Providing an exceptional customer experience for a growing portfolio of corporate accounts, providing solutions that ultimately exceed expectations
  • Develop and manage client relationships by prioritizing daily requests and action items with internal teams and efficiently communicating updates with clients
  • Manage customer expectations, evaluate service levels and product satisfaction and provide feedback to ensure continuous improvement
  • Provide resolutions to customer issues and identify and address additional customer requirements
  • Learn about your customers’ needs and advise them on how to achieve their goals
  • Provide guidance throughout the on-boarding process
  • Proactively identify the value delivered to customers, advising them on recommendations, new products, and potential issues
  • Work closely with other departments to increase revenue, aid renewals, and troubleshoot issues
  • Become a trusted advisor with key stakeholders, understanding the customer’s business strategy and culture
  • Drive sales by networking, sourcing, cold calling and converting leads into opportunities
  • Schedule and deliver online product demonstrations
  • Become an expert in the value, benefits, features, and application of Synthio
  • Customer focus: Develop and oversee customer retention campaigns and experience
  • Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service
  • Meet or exceed statedQuota targets
  • Develop, maintain and manage to plans to attain Quota targets
  • Manage, measure and accurately predict Quota outcomes
  • Manage opportunities and transactions to ensure long-term stability and sustainability of book-of-business


Candidates must additionally possess:


  • Significant experience within account management or customer success, preferably in a SaaS or related environment
  • Expertise in Excel is required.
  • Proficient in Salesforce
  • Track record of exceeding expectations and targets
  • An understanding of SaaS related technology, marketing technology and marketing data a plus
  • Service SMB and Enterprise level clients
  • Strong technical and organizational skills, and comfort with working towards deadlines
  • Strong customer advocacy, a passion for performing this type of role
  • Experience in a start-up environment is a plus
  • Consultative and proactive mindset
  • High energy, driven, strategic, analytical, organized, detail-oriented, and creative
  • Exceptional communication, interpersonal, and presentation skills across all levels


Join the Team! Send your resume and cover letter to

Demand Generation Manager

Responsibilities Include:


Campaign Execution


  • Works closely with the CRM (Salesforce), automation tools (Marketo) and creative assets to develop Demand Generation Programs and execution points
  • Creates automated, multi-touch, targeted customer lifecycle digital marketing programs
  • Composes email copy for all email campaigns
  • Serves as project manager to establish key metrics, and drive campaign execution
  • Pulls campaign lists (inside the CRM/MAP/or via the Synthio app) and performs quality assurance checks against the data
  • Makes recommendations around possible customer segments to target
  • Establishes performance metrics across campaigns
  • Delivers campaign reports, dashboard, and other reports on a strict weekly basis
  • Executes campaign testing to determine best plan of action; including A/B testing and multivariate testing
  • Takes ownership of ALL lead management – inbound/outbound/events/etc
  • Builds out all lead nurture workflows and works closely with Content Manager to gather all necessary creative assets
  • Works very closely with the sales and business development teams to ensure alignment across all campaign initiatives
  • Provides calling/email lists to sales/bdrs to align with marketing initiatives
  • Plans and executes webinar strategy and implementation
  • Works with Sr. Digital Marketing Coordinator to run PPC campaigns; monitors them daily, and makes recommendations on adjustments (copy, graphics, landing pages, etc) Must have experience with Google Adwords.


Analysis and Reporting


  • Delivers reports from CRM and marketing automation systems on a strict weekly basis
  • Gathers data from a variety of sources within the company to enhance campaign reports
  • Assists team members with complex analytical and ad-hoc requests as needed
  • Communicates campaign results and analytical findings effectively to Director of Marketing, sales, upper management, customer success and product teams.




  • Translates campaign and business goals into actionable customer targeting and segmentation strategies to drive campaign performance
  • Develops a deep understanding of segmentation based on personas and the buyer journey
  • Conducts data segmentation within marketing automation platform(Marketo) to create targeted workflows for each email campaign deployment.
  • Develops a database growth strategy using Synthio app.




  • Collaborates with internal and external team members to scope and build campaigns
  • Partner with marketing team to optimize template design and content
  • Builds relationships quickly with team members, working effectively across departments; develop cross-channel communication strategy
  • Delivers requests on a timely basis against agreed upon delivery dates
  • Communicates project status regularly, in an organized and timely manner, to stakeholders across the organization
  • Recommends and implements email best practices across the organization
  • Assists in campaign meetings including kick-off, project status, and campaign close-out meetings


Project Planning


  • Identifies and documents campaign requirements
  • Creates project plans, building out project timelines for each campaign and communicating it to sales
  • Identifies assets and resources needed for each campaign
  • Implements effective quality assurance processes to minimize mistakes and errors




  • Bachelor’s Degree in Marketing, Communications or related field
  • Minimum 3-5 years of hands-on e-mail, on-line or marketing automation experience, with a focus on marketing operations and analysis
  • Demonstrated experience in deploying email marketing campaigns using Marketo Marketing Automation Platform
  • Demonstrated experience in maneuvering through a CRM system ( experience REQUIRED).
  • Power user of Excel for in depth reporting REQUIRED
  • Ability to deliver projects on time and error free. Good collaboration skills.
  • High energy with the ability to juggle multiple priorities under pressure and tight deadlines in a changing environment
  • Experience in technology industry of B2B industry strongly preferred




  • Ability to develop and execute demand gen programs for US and INTL markets
  • Manage Day-to-day vendor management to ensure program success
  • Build and execute programs in Marketo (Marketo Certified)
  • Design, deliver reports and build dashboards for key metrics
  • Manage and maintain campaign data in Marketo, Salesforce, and Google Analytics
  • Lead webinar strategy and planning
  • build effective nurturing programs and drip campaigns, ensuring new leads are being moved through the pipeline in a timely manner
  • Analyze performance of campaigns and communicate results through reports and dashboards
  • Create nurture flows based on lead lifecycle and lead demand generation activities
  • Build and track campaigns and programs within Marketo marketing automation tool
  • Analyze program effectiveness with thorough results and measurement for all activities; track campaign metrics via multiple online tools (Marketo and SFDC)
  • Create messaging and content that resonates with particular segments (Vertical/Segment)


Candidates Must Additionally Possess:


  • Bachelor’s Degree in Marketing, Communications or related field
  • Ability to deliver projects on time and error free
  • Good collaboration skills
  • High energy with the ability to juggle multiple priorities under pressure and tight deadlines in a changing environment
  • Extreme organization
  • Close attention to detail
  • Excellent written and oral communication skills
  • Self-starter
  • Can-do attitude and a strong sense of resourcefulness
  • Creative yet data-driven
  • Can-do attitude and a strong sense of resourcefulness
  • Proficiency with Adobe Creative Suite (Photoshop, InDesign, illustrator)
  • Proficiency with Microsoft Office (particularly Outlook, PowerPoint, Word, Excel)
  • Marketing Automation experience a plus – Marketo
  • Proficiency with WordPress a plus
  • Experience with video and video editing a huge plus
  • Background in technology/software a plus
  • Experience in business-to-business a plus
  • Background in video and/or video editing a huge plus
  • experience a plus


Join the Team! Send your resume and cover letter to

About the Company

Synthio is a new kind of customer data platform that helps B2B sales and marketing teams get to the right people faster. Too many businesses lose millions of dollars in wasted efforts and missed opportunities just because of all the outdated data, whitespace, misinformation, and technical hurdles around customer data. Synthio closes this gap with the accuracy of a people-first approach (that follows the person, not the company), the ease of a self-service platform, and the promise of white-glove support.



Since 2011, we’ve served over 1,500 customers, including global companies such as Oracle, Microsoft, and Gartner. Additionally, we’ve been listed in the Inc. 5000, ranked among Georgia Technology’s Top 40, and named one of Atlanta’s Best and Brightest Companies to work for.


Think you’ve got what it takes? Come join the team! Send your resume and cover letter to:

Synthio Lunch and Learn
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Synthio - B2B Marketing Exchange
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What You’ll Get From Us

Casual Dress
Collaborative Environment
Flexible Work Schedule
Stocked Kitchen
Full Benefits
401k Plan
Unlimited Vacation
Ranked Best Place to Work